General Comments

The Department of Physical Therapist Assistant Studies at the University of Saint Francis engages in continuous and systematic evaluation and improvement. As part of that process, we welcome comments, suggestions, ideas and constructive criticism from the public.

USF’s comment and complaint procedure for students is outlined in the USF Student Handbook. Individuals who do not have a formal affiliation with USF are also welcome to provide comments according to the policy procedure outlined below. This process is only applicable for comments and concerns that cannot be addressed by the grievance or due process procedures outlined in the USF Student Handbook or Employee Handbook, or by the comments and complaints policy that is place for clinical sites.

  1. Comments must be provided in writing and signed by the author. Anonymous submissions will not be acknowledged, nor will comments written on behalf of an anonymous source.
  2. In addition to the signature of the author, the author’s address and phone number should be included. The author may also include an email address but it is not required.
  3. Submit comments to:
    Chair, Department of Physical Therapist Assistant Studies
    University of Saint Francis
    2701 Spring Street
    Fort Wayne, IN 46808
  4. The chair of the Department of Physical Therapist Assistant Studies shall respond to all comments within seven to 10 business days to further discuss and resolve the issue. If satisfactory resolution is not or cannot be reached, an appeal may be made to the dean of the School of Health Sciences within seven to 10 business days of the chair’s response. At that time, if satisfactory resolution is not or cannot be reached, an appeal may be made to the Office of the President within seven to 10 business days of the dean’s response. The decision of the president will be final and not subject to further appeal. Unless the comment is directly related to the performance of the department chair, neither the dean nor the president will become involved until all attempts to resolve the issue with the department chair have been exhausted.
  5. Records of all correspondence will be confidentially maintained by the department chair for five years. These records are not open to the public.